Banks and Russian sites with the VPN on
Why Russian services work without turning the VPN off, and what to check if a bank asks you to turn it off
Updated November 12, 2026
How it works
Routing rules are built into the subscription. Russian sites and apps go directly, with your usual address. Everything else goes through the VPN. That is why banks, Gosuslugi (the Russian government services portal) and marketplaces work the same as without a VPN, and you do not need to turn it off.
If a bank or Gosuslugi reports a VPN
- Update the subscription in the app: the rules update along with it.
- Check that the routing profile from our subscription is selected in the app.
- Check that only one VPN app is turned on.
If the message is still there, turn the VPN off for a minute, do what you need and turn it back on. Then message support and tell us which site or app behaves this way: we will add it to the rules.
If you are abroad
To use Russian sites from abroad, choose the country "Russia" in the app. The services then see a Russian address.
Browser extension
In the extension, smart mode does the same job. It is described in the extension guide.